{"id":301,"date":"2023-10-08T14:24:31","date_gmt":"2023-10-08T12:24:31","guid":{"rendered":"https:\/\/www.cachitoacachito.es\/contact\/"},"modified":"2026-04-15T13:52:03","modified_gmt":"2026-04-15T11:52:03","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.cachitoacachito.es\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"

[vc_row][vc_column width=”1\/2″][vc_column_text css=””]If you have a special request or any other questions, please don’t hesitate to contact us.<\/p>\n

Our workshop is located at Calle de la Pasada 19, in Alpedrete, 28430, Madrid.<\/p>\n

[\/vc_column_text][vc_column_text css=””]We’d be happy to advise you on the different options we have available, informing you about the various flavors and sizes.<\/p>\n

Phone: +34 623 91 78 05
\nEmail: info@cachitoacachito.e<\/a>s[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1759688866866{background-color: #171717 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”text-white”][vc_column el_class=”trecetbgb” css=”.vc_custom_1709464633609{padding-top: 25px !important;padding-bottom: 20px !important;}”][vc_column_text css=””]<\/p>\n

Frequently Asked Questions<\/span><\/h2>\n

[\/vc_column_text][vc_column_text]<\/p>\n

We recommend you read our Shipping Conditions<\/a><\/span> and Purchase Conditions<\/span><\/a> section.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=”1\/4″][vc_custom_heading text=”Orders and Shipping”][vc_toggle title=”\u00bfCoste de env\u00edo?” css=””]Shipping within the Community of Madrid costs \u20ac4.<\/p>\n

In the rest of the Spain Peninsula it costs \u20ac14.[\/vc_toggle][vc_toggle title=”How far in advance should I place my order?” css=””]Home delivery orders in Madrid must be placed before 2:00 PM if they are for next-day delivery.<\/p>\n

For some postal codes in the Community of Madrid, it may be necessary to place your order at least 72 hours in advance. You can check this using the delivery calculator when selecting your cake.<\/p>\n

[\/vc_toggle][vc_toggle title=”When will I receive my order?” css=””]Deliveries in Madrid are made from 10:00 AM to 4:00 PM, Wednesdays, Thursdays, Fridays, and Saturdays, after purchase. For other days, please inquire. When placing your order, please indicate the day you would like it delivered.<\/p>\n

[\/vc_toggle][vc_toggle title=”Exchanges and Returns?”]Lamentamos informar que, debido a ser un producto artesanal elaborado diariamente, no podemos aceptar cambios ni devoluciones. No obstante, en caso de alg\u00fan error por nuestra parte, asumiremos todos los costos.[\/vc_toggle][vc_toggle title=”I need an invoice”]We work hand in hand with the HORECA sector. If you need your invoice, whether you are a professional or an individual, you can request it by contacting us at our email address info@cachitoacachito.es specifying your order number and billing information (if different from the order details).[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_custom_heading text=”About Our Cheesecakes”][vc_toggle title=”Are the cheeses pasteurized?” css=””]Yes, we use high-quality, pasteurized ingredients for our cakes<\/strong>, and they are suitable for pregnant women.<\/p>\n

The cheese we use is a creamy Galician cow’s milk cheese.<\/p>\n

[\/vc_toggle][vc_toggle title=”Are there gluten-free cheesecakes?” css=””]Please note, we are NOT a 100% gluten-free bakery. <\/strong><\/p>\n

All our cakes have the option of being gluten-free except for the Oreo cookie cake and the Lotus cookie cake. <\/strong><\/p>\n

We take cross-contamination very seriously and therefore follow the recommendations to mitigate it: through daily cleaning, use of dedicated utensils, ovens, and storage. In every production run, we prioritize gluten-free orders.[\/vc_toggle][vc_toggle title=”Do you have a list of allergens?” css=””]We take cross-contamination and allergens very seriously. You can see a detailed technical data sheet for each of our cakes by clicking here<\/a> or in our footer.<\/p>\n

Also, if you wish, you can request our health registration number, and we will be happy to provide it.[\/vc_toggle][vc_toggle title=”What kind of cheesecake does Cachito a Cachito make?” css=””]We make a lightly toasted cheesecake, seeking a balance between creaminess and firmness of the mixture, with a traditional oven-baked recipe, using a crispy homemade biscuit, and in the gluten-free option there is no biscuit base.[\/vc_toggle][vc_toggle title=”Are the cakes lactose-free?” css=””]No, we do not currently bake lactose-free cheesecakes, we apologize for the inconvenience.<\/p>\n

[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_custom_heading text=”Locations” css=””][vc_toggle title=”Where to meet each month?” css=””]We love participating in markets and meeting our cheese lovers, that’s why you can visit us from September to June at:<\/p>\n