In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the identifying data of the owner of the Web Portal are:

Belaustegui y asociados S.L.
CIF: B-84817287
Calle Ebro 62B
Torrelodones
28250 Madrid

For any questions or inquiries, you can contact us via:
Phone: 623 91 78 05 or email: info@cachitoacachito.es

Access to this website implies the User’s express acceptance of these General Terms of Use, which may be modified or replaced by its owner at any time and without prior notice.

Access to www.cachitoacachito.es is voluntary and confers the status of USER upon the person accessing it. The User accepts, without reservation, these General Terms of Use from the moment they access www.cachitoacachito.es. Through the website, the User has access to information about specific services, tools, and applications.

The User agrees to make appropriate use of the content, services, applications and tools that are accessible on www.cachitoacachito.es, subject to the Law and these General Conditions of Use and, where applicable, to the Particular Conditions that may be established for access to certain services and applications, respecting at all times the other Users of the same.

1. General Terms of Use.
The following General Terms govern the use of and access to the website www.cachitoacachito.es, whose purpose is to serve as an entry point to CACHITO A CACHITO REPOSTERIA GOURMET, both internally and externally, offering users information, services, and content via the web.

CACHITO A CACHITO REPOSTERIA GOURMET will take all measures within its reach to prevent any type of conduct contrary to Spanish Laws and will cooperate with the competent Authorities in the identification of the subjects responsible for actions that may constitute violations of the laws applicable to this Website.

Within its product catalog, CACHITO A CACHITO REPOSTERIA GOURMET offers some products that are shipped exclusively to Madrid and others that can be shipped worldwide, subject to customs clearance. Please inquire about these products.

In all forms of payment, CACHITO A CACHITO REPOSTERIA GOURMET will contact the customer to confirm the order, as well as for home delivery.

2.-Precios

All prices shown on our website are in euros. In accordance with current legislation, all purchases made through our website are subject to Value Added Tax (VAT). According to Spanish regulations, an invoice will be issued for orders over €3,000 (VAT included). For orders under this amount, simplified invoices will be issued. For invoices made out to a specific customer, please contact our administration department by email at info@cachitoacachito.es

Shipping costs will appear in the order summary before you make your payment. CACHITO A CACHITO REPOSTERIA GOURMET reserves the right to modify the prices shown on its website without prior notice.

The price of the products will be as stated on our website at any given time, except in cases of obvious error. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and you will be fully refunded for any amounts paid. We will not be obligated to supply the product(s) at the incorrect lower price (even if we have sent you a Shipping Confirmation) if the pricing error is obvious and unambiguous and could reasonably have been recognized by you as an incorrect price. Your statutory rights remain unaffected.

3. Product availability.

Products on our website are available unless marked as “out of stock.” Given their handcrafted and exclusive nature, many products have limited production runs. If, upon placing your order, the information on the website could not be updated or an item was out of stock, we will contact you immediately to refund the corresponding amount or offer a product with similar features and price.

4.- Transport

Under normal circumstances, the transit time for orders received is 24 to 48 hours for destinations within the Community of Madrid, starting from the time the order is placed. For orders outside the Community of Madrid, the delivery time is 72 hours from when the order leaves the workshop.

Deliveries to private residences in the Community of Madrid are made on Wednesdays, Thursdays, Fridays, and Saturdays each week. (There may be some locations within the Community of Madrid where deliveries are not made on Saturdays.)

The delivery window is from 10:00 AM to 4:00 PM.
Please note: If the delivery company attempts delivery during the specified hours but is unable to do so due to the customer’s absence, the customer will not be entitled to any refund.

Deliveries to private residences outside the Community of Madrid will be made from Wednesday to Friday via Seur Frío. The delivery time is 3 business days from the date the cake leaves the bakery.
The delivery window is from 10:00 AM to 4:00 PM. The customer must be available to receive the order at the delivery address; otherwise, we cannot guarantee that our cakes will arrive in perfect condition.
Please note: If the delivery attempt by the shipping company during the scheduled delivery window is unsuccessful due to the customer’s absence, the customer will not be entitled to any refund.

If the customer is not available at the time of home delivery, it will be the customer’s responsibility to indicate if it is possible to deliver it to a neighbor or the building’s doorman.

The company reserves the right to decide whether to make a second delivery attempt at its discretion. If delivery is not possible, due to the perishable nature of the product, the customer will not be entitled to a refund.
If the shipping address is provided incorrectly, the company is not responsible for the return of the product and/or the corresponding payment. It is the customer’s responsibility to verify the shipping information.

5.- Exchanges and returns

(Product returns and refunds are not accepted once delivered.)

(Product returns and corresponding refunds are not accepted when delivery is made to an incorrect address provided by the customer.)

(No refunds will be issued if the customer was not at the delivery address during delivery hours)

Se admitirá el reembolso íntegro de la compra únicamente en el siguiente caso, siempre y cuando el producto no se haya entregado:

Purchase of product by mistake.

A full refund of the purchase will also be accepted provided that:

Seur refrigerated delivery of the product in poor condition, either due to product breakage and/or loss of the cold chain. (The customer must provide a photograph of the package and its corresponding label.)

For exchanges and returns, please contact CACHITO A CACHITO REPOSTERIA GOURMET by phone or email, and we will provide the necessary solution. We will not accept exchanges or returns without prior notification.
If for any reason you are not satisfied with your purchase, please contact us by email at info@cachitoacachito.es within two business days of receiving your order, clearly stating the problem.

6.- Cancellations

The maximum time allowed to cancel an order is 48 hours before the delivery date.

7. Security in card payments

CACHITO A CACHITO GOURMET BAKERY accepts payments by credit or debit card (Visa, Visa Electron, Mastercard, Maestro, and Ticket Restaurant) and Bizum. To ensure secure payments, we use secure payment systems through our financial institution. Payment details are transmitted directly and encrypted (SSL) to the financial institution. When paying through the secure payment gateway, the system automatically verifies that the credit card is activated for Secure Electronic Commerce. It connects to the card issuer, which will request authentication and authorization of the transaction.

8. Intellectual and Industrial Property.
The content, documentation, images, graphics, and design of this website are the property of CACHITO A CACHITO REPOSTERIA GOURMET and are duly protected in accordance with Spanish and international regulations on Intellectual and Industrial Property.

The User agrees to use the content diligently and correctly, in accordance with the law, morality, and public order. CACHITO A CACHITO REPOSTERIA GOURMET authorizes the User to view the information contained on this Portal, as well as to make private copies (simply downloading and storing it on their computer systems), provided that the material is intended solely for personal use.

The User is not authorized to distribute, modify, transfer or publicly communicate the information contained on this Website in any form and for any purpose.

9. Links.
Links to third-party websites or pages are provided solely as a convenience to the User. CACHITO A CACHITO REPOSTERIA GOURMET is not responsible for these websites or their content in any way.

To create links to the CACHITO A CACHITO REPOSTERIA GOURMET website, express written authorization from the website owners will be required.

10. Liability.
CACHITO A CACHITO REPOSTERIA GOURMET is not liable for damages caused to Users’ computer systems by causes beyond its control, nor for those caused by computer viruses on the Internet.

CACHITO A CACHITO REPOSTERIA GOURMET is not responsible for content submitted by third parties when it violates or infringes current legal provisions regarding Intellectual Property.

By way of example but not limitation, the following are not permitted:

Using info@cachitoacachito.es contravenes current legislation, good faith, generally accepted practices and public order.
Ningún tipo de transmisión de datos que infrinjan las prácticas contrarias a la buena fe, a las costumbres, a la moral o al orden público, los que infrinjan los derechos de propiedad de terceros, los de contenido amenazante, difamatorio, obsceno, pornográfico, racista, xenófobo, indecente, irreverente, ilegal, los que impliquen una apología del terrorismo, los que atenten contra los derechos humanos, o la transmisión de cualquier otro material que constituya o incite a una conducta que pueda ser considerada una infracción penal.
Submitting content that contains advertising about the services of other people, companies or entities..
Making speculative, false, or fraudulent requests or hiring practices.
To carry out an abusive use of the system that may result in a deficient functioning of info@cachitoacachito.es or to intentionally try to negatively affect in any way the functioning of info@cachitoacachito.es and the use that any other User may make of it.
Utilizar info@cachitoacachito.es con fines lesivos contra el propio CACHITO A CACHITO REPOSTERIA GOURMET o cualquier tercero, o que, de cualquier forma puedan causar perjuicio o impedir el normal funcionamiento de info@cachitoacachito.es
Introducir en la red programas susceptibles de provocar daños en los sistemas informáticos de CACHITO A CACHITO REPOSTERIA GOURMET, proveedores o terceros usuarios de la red interna de info@cachitoacachito.es.
The use of slang or abbreviated language typical of SMS communications is not allowed, not even in forums.

CACHITO A CACHITO REPOSTERIA GOURMET reserves the right to try to detect and prevent contravention of the rules expressed in the forum, communications and Content introduced in info@cachitoacachito.es, although it is not obligated in any way to do so, these Contents being the sole responsibility of whoever originated them.

CACHITO A CACHITO REPOSTERIA GOURMET reserves the right, at its sole discretion, to deny access to info@cachitoacachito.es at any time, without prior notice and without right to compensation, to those Users who fail to comply with the General Conditions, or the specific conditions that may apply to them in each case.

CACHITO A CACHITO REPOSTERIA GOURMET reserves the right, for any reason, at its sole discretion, to terminate, change, suspend, restrict, or discontinue any aspect of info@cachitoacachito.es, including, but not limited to, content, services, or hours of availability, without prior notice to the User. CACHITO A CACHITO REPOSTERIA GOURMET shall not be liable in any way to any User or third party for exercising this right.

11. Jurisdiction.
In the event of any dispute or conflict arising from the interpretation or fulfillment of this Legal Notice, such disputes shall be resolved before the Courts of Madrid (Spain).

Data protection

In compliance with the provisions of Organic Law 15/1999 of December 13, on the Protection of Personal Data, it is hereby communicated that:

In accordance with Article 5 of the aforementioned law, we inform you that the data entered in the contact form will be stored in automated files owned by the entity, which guarantees the legally required security measures.
The purpose for which the data provided in the contact form is intended is the subsequent communication of the entity with users who have made some type of inquiry, whether a request for a quote or others, for the commercial and/or advertising relationship of the services or products of our company.
When data is collected from the contact form and not from another open field, such as email, it will be necessary to provide, at least, those fields marked with an asterisk (*), since otherwise the entity will not be able to accept or manage the fulfillment of the established relationship.
The entity is responsible for the files and undertakes not to use the data for any purpose other than that for which it was collected, nor to unlawfully transfer it to third parties. It also undertakes to treat your data confidentially and to implement the necessary technical, organizational, and security measures to prevent unauthorized processing or access, in accordance with current data protection regulations.
Users will be responsible in any case for the veracity of the data provided, the entity reserves the right to exclude from the services offered any user who has provided false or erroneous data, without prejudice to any other actions that may be taken in law.

Should any of your information change, please notify us in writing at the addresses listed below, in order to keep your application up to date.

To exercise your rights of access, rectification, cancellation and opposition, you must send a written request identifying the reference “Data Protection” either to the postal address Calle Ebro 52B, Torrelodones 28250 Madrid, or to the email address info@cachitoacachito.es